SHIPPING POLICY
At Camping Gears, we are committed to delivering your order accurately, in good condition, and always on time. We ship exclusively to addresses within the United States.
1. Shipping Rates & Delivery Timeframes
We are pleased to offer Free Shipping on all orders, with no minimum purchase required.
| Detail | Information |
| Shipping Cost | FREE Shipping (USD 0.00) |
| Shipping Area | The United States only |
| Order Cut-off Time | 3:00 PM Mountain Standard Time (MST) |
| Handling Time (Time to process & package) | 1 – 2 Business Days (Monday to Friday) |
| Transit Time (Time in shipping) | 3 – 5 Business Days (Monday to Friday) |
| Total Estimated Delivery Time | 4 – 7 Business Days from the order date |
Note: Business days exclude weekends and public holidays. Orders placed after the 3:00 PM cut-off time will be processed the following business day.
2. Order Processing & Tracking
- Order Confirmation: As soon as you place your order, you will receive an order confirmation email.
- Processing: All orders are processed within 1–2 business days. During peak seasons or sales events, handling time may reach the maximum of 2 business days.
- Shipping Notification: Once your order has been shipped, you will receive a second email notification containing your Tracking Number.
- Carrier: We use a variety of reputable carriers, including but not limited to USPS. For high-value orders, a signature may be required upon delivery.
How to Track Your Order: You can easily check the status of your delivery by using the tracking number provided in your shipping confirmation email on the carrier’s website. If you haven’t received a tracking number within 3 business days, please contact us immediately.
3. Order Changes and Cancellations
We begin processing orders quickly to ensure fast delivery. Any requests for changes or cancellations to an order must be made within 24 hours of placing the order. After this period, we cannot guarantee any changes or cancellations. Please contact us via email at [email protected] for assistance.
4. Lost or Stolen Packages
Camping Gears is not responsible for lost or stolen packages that are confirmed to be delivered to the address entered for an order. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier immediately to file a claim.
5. Contact Information
If you have any questions about this Shipping Policy or need assistance with your order, please contact us using the information below:
- Email: [email protected]
- Phone: +1 (303) 276-2156
- Address: 1942 Broadway, Boulder, Colorado 80302, United States
- Working Hours: Monday-Friday: 8am–6pm