1. Ordering & Account
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to save your shipping information, view your order history, and track your current orders more easily.
Q: How do I cancel or change my order?
A: We process orders quickly to ensure fast delivery. You must contact us within 24 hours of placing your order to request a cancellation or change. After this window, we cannot guarantee modifications.
Q: What happens after I place an order?
A: You will immediately receive an order confirmation email. Your order will then be processed within 1-2 business days. Once shipped, you will receive a second email with your tracking number.
2. Payment & Security
Q: What payment methods do you accept?
A: We securely accept payments through Stripe, supporting all major credit and debit cards, including Visa, Mastercard, American Express (Amex), and Discover. All transactions are processed in USD.
Q: Is my payment information secure?
A: Yes. All payments are processed through the secure Stripe gateway. We do not store your credit card details on our servers.
3. Shipping & Delivery
Q: Where do you ship?
A: We currently ship exclusively to addresses within the United States.
Q: How much does shipping cost?
A: We offer FREE Shipping on all orders, with no minimum purchase required. (USD 0.00)
Q: What is the total delivery time?
A: The total estimated delivery time is 4–7 business days (Monday–Friday).
- Handling Time (Processing): 1–2 business days.
- Transit Time (Shipping): 3–5 business days.
Q: How do I track my order?
A: Once your order ships (within 1-2 business days), you will receive an email containing your tracking number. You can use this number on the carrier’s website to monitor your shipment’s progress.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window. You have 30 days from the date you received your item to request a return. The item must be unused, with tags attached, and in its original packaging.
Q: Do I have to pay for return shipping?
A: No. We offer FREE returns for all items (including cases of customer remorse). We will provide you with a pre-paid return shipping label after your return is approved.
Q: Is there a restocking fee?
A: No, we do not charge any restocking fees (USD 0.00).
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, your refund will be processed back to your original payment method within 10 business days. Please allow additional time for your bank to post the refund to your account.
5. Contact Information
Q: How can I contact customer support?
A: You can reach us during our working hours (Monday-Friday: 8am–6pm Mountain Time) via:
- Email: [email protected]
- Phone: +1 (303) 276-2156
- Address: 1942 Broadway, Boulder, Colorado 80302, United States